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Terms & Conditions

Last updated: 23 August 2026

§ 1 Scope

  1. These terms and conditions ("Terms") govern all use of the online store AivonStore, operated by UAB Aivon, a company registered in Lithuania under company code 307619983, with its registered office at Pelesos g. 17-14, Vilnius LT-02114, Lithuania ("AivonStore", "we", "us"), including all associated services such as user accounts, the item inventory, and customer support.
  2. Deviating terms of the user do not apply unless we have agreed to them in writing.
  3. By registering an account or using the store, you accept these Terms in their version valid at that time.

§ 2 Subject of the Service

  1. AivonStore operates an online store selling bundles of virtual in-game items ("skins") for Counter-Strike 2 ("CS2"), which users purchase per order using the payment methods offered at checkout. Every bundle's exact contents are published on its page before purchase - contents are never randomised. AivonStore holds no customer money balances.
  2. All items offered in the store are sold from our own stock. The seller of every item is UAB Aivon acting as a trader, and every purchase contract is concluded with UAB Aivon directly. Prices are set by us; you always pay the price displayed on the offer.
  3. An order is placed when the buyer confirms the checkout and selects a payment method; the ordered items are reserved for the period stated on the order page. The purchase contract is concluded when we confirm the payment. Orders not paid within the reservation period expire and the reservation is released; nothing is owed for an expired or cancelled order.
  4. Paid items are delivered automatically to the Steam account linked to the buyer's AivonStore account: we send a Steam trade offer within 24 hours of the payment confirmation (or, where the buyer links their Steam account after paying, within 24 hours of linking). Until the trade offer is sent, the items remain in our custody. If we fail to deliver within that window, the buyer is refunded the full purchase price to their original payment method. Details are set out in the Delivery Policy and Refund Policy.
  5. Virtual items have no guaranteed exchange rate into real currency. Reference prices shown by AivonStore are non-binding market indications.
  6. We may modify, extend, or discontinue individual features of the store at any time within reason, provided contractual obligations already entered into are not impaired.

§ 3 User Account, Verification of Identity

  1. Registration is required to buy. Registration is free of charge and possible with e-mail address and password or through Steam sign-in. A registered account is activated immediately.
  2. Only persons of at least 18 years of age with full legal capacity are permitted to register. Minors are not permitted to use the store.
  3. The data requested during registration must be provided truthfully and kept up to date. One account per person; operating multiple accounts, account sharing, and selling or renting accounts are not permitted.
  4. Should we have doubts as to the identity of a user or the lawfulness of funds or items, we are entitled to require presentation of appropriate proof of identity and to suspend the account until verification is completed. This serves fraud prevention and compliance with anti-money-laundering rules.
  5. Buyer verification (KYC). Buying does not normally require identity verification. However, where a card payment or a pattern of activity raises fraud, chargeback or money-laundering concerns, we may require the buyer to complete an identity verification check before the transaction is released. Affected funds or items may be held until the check is completed. Where verification is refused or fails, we may cancel the transaction and refund the original payment method.
  6. You are responsible for keeping your credentials confidential. Actions taken through your account are attributed to you unless you prove that a third party acted without your fault.

§ 4 Selling Items to AivonStore

  1. Users cannot currently sell items on or through the store, and cannot offer items to other users. A programme allowing users to sell their skins directly to AivonStore is in preparation and will be announced on the website.
  2. When that programme launches, selling to us will require prior identity verification (KYC): typically a government-issued photo ID, proof of address, confirmation of ownership of the payout method, and confirmation of control of the linked Steam account. We may request further information where required by anti-money-laundering law.
  3. Until then, users interested in selling a valuable inventory may contact support@aivonstore.com; any purchase we agree is concluded individually and subject to the same verification.
  4. Verification data is processed as described in our Privacy Policy and is retained for the periods required by law.

§ 5 Offers and Item Descriptions

  1. We ensure that our offers are accurate and lawful. The published contents of every bundle - each item, its wear tier and StatTrak™ status - correspond to the actual items delivered; materially inaccurate offers entitle the buyer to a refund under our Refund Policy.
  2. Obvious errors in prices or descriptions (e.g. a misplaced decimal point) may be corrected before delivery; in that case the buyer may cancel the purchase for a full refund instead of accepting the corrected offer.
  3. We reserve the right to change the presentation of offers and to remove offers from the store at any time; purchases already concluded remain unaffected.

§ 6 Account Inactivity

  1. If an account shows no activity for a period of two years, we will notify the user by e-mail at least 30 days in advance before restricting features of that account.
  2. Items held in the user's AivonStore inventory remain the property of the user and are not forfeited by inactivity. Statutory limitation periods remain unaffected.

§ 7 Fees, Payment, Execution of Transactions

  1. Registration and browsing are free of charge. Buyers pay exactly the listed price; no buyer fees are added. The total amount is displayed on a confirmation page before the order is placed, and the order with its status is stored in the account's purchase history. Once the payment is confirmed, an invoice (PDF) for the order is available for download in the purchase history.
  2. Payment is made per order using the methods offered at checkout - currently credit or debit card. Card payments are processed by external payment service providers; where required, users additionally accept the terms of the respective provider during checkout. We do not store card numbers. AivonStore does not operate customer money balances and holds no customer funds beyond settling the individual order.
  3. Payments received for expired or cancelled orders, and overpayments, are returned to the payer in full.
  4. Once the payment is confirmed, the items are credited to the buyer's AivonStore inventory. Where a purchase is reversed under these Terms or our Refund Policy, the full purchase price is returned to the buyer's original payment method.
  5. Users may only make payments using their own payment methods. Payments may not be made by third parties.
  6. In case of doubts about the identity of a user or in the event of suspected fraud, manipulation, or use of unlawful funds, we may suspend a transaction and withhold settlement until the matter has been clarified.

§ 8 Blocking and Termination

  1. If a user is in breach of these Terms or statutory provisions - in particular fraud, chargeback abuse, or money laundering - we may issue a warning, temporarily suspend, or permanently block the account. In selecting the measure we will consider the severity of the breach and the legitimate interests of the user.
  2. Users may terminate their user agreement at any time without notice via a request to support@aivonstore.com. Items still awaiting delivery are sent to the linked Steam account before deletion, provided no legitimate investigation is pending.
  3. Contracts already concluded remain unaffected by blocking or termination and will be processed in accordance with these Terms.

§ 9 Data Protection

AivonStore collects and processes user data in accordance with the statutory provisions. Details can be found in our Privacy Policy.

§ 10 Limitation of Liability

  1. Our non-contractual liability and liability for breaches of duty are limited to intent and gross negligence.
  2. In the case of a breach of material contractual obligations (obligations whose fulfilment makes proper performance of the contract possible in the first place) we are also liable for simple negligence, limited to the foreseeable damage typical for this type of contract.
  3. The above limitations do not apply to injury to life, limb or health, or to liability under mandatory statutory provisions.
  4. We are not liable for the availability of the services of Valve or other game publishers, or for changes they make to CS2, its items, or the Steam platform.

§ 11 Indemnification

The user shall indemnify us against all claims made by third parties against us on the basis of an infringement of their rights caused by content posted by the user, including the reasonable costs of legal defence, unless the user is not responsible for the infringement.

§ 12 Right of Withdrawal for Consumers

  1. Consumers in the EU have a statutory 14-day right of withdrawal for contracts concluded with AivonStore.
  2. For purchases of virtual items, performance begins as soon as the payment is confirmed: the item is delivered to your AivonStore inventory at once. By placing an order you expressly request immediate performance upon payment and acknowledge that the right of withdrawal expires once the item has been transferred to your Steam account. Our voluntary Refund Policy remains unaffected.
  3. To exercise the right of withdrawal where it applies, send an unambiguous declaration to support@aivonstore.com. You may use the following template:
    "I hereby withdraw from the contract concluded by me for the provision of the following service: … / Ordered on: … / Name and account e-mail: … / Date: …"
  4. In the event of an effective withdrawal, payments received will be refunded within 14 days using the same means of payment used for the original transaction.

§ 13 Final Provisions

  1. We reserve the right to amend these Terms with effect for the future. Registered users will be notified of amendments by e-mail or on the website at least 14 days before they take effect. If the user does not object within this period, the amended Terms apply.
  2. The law of Lithuania applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, mandatory consumer-protection provisions of their country of residence remain unaffected.
  3. Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.
  4. Contact: UAB Aivon, company code 307619983, Pelesos g. 17-14, Vilnius LT-02114, Lithuania. E-mail support@aivonstore.com. Working hours Mon-Fri 08:00-18:00 (UTC+3); within 24 hours (business days).