Refund & Return Policy

Last updated: 23 August 2026

How purchases work

Every bundle on AivonStore is sold by AivonStore with its full contents published before purchase. You pay per order by card, and we hold no customer balances: no money changes hands before you confirm an order and complete its payment. Once paid, the whole bundle is sent to your linked Steam account as one trade offer within 24 hours; until that trade offer is sent, the items remain in our custody - which is what makes the refunds below possible.

Unpaid orders

An order you have placed but not yet paid can be cancelled at any time from the order page, free of charge - nothing has been charged. Unpaid orders also expire automatically after 48 hours and nothing is owed.

When a refund applies

You are entitled to a full refund of the purchase price when:

• we did not send the Steam trade offer within 24 hours of your payment being confirmed (or of you linking your Steam account, if you linked it after paying);
• the delivered bundle materially differs from its published contents (a wrong or missing item, wrong wear tier, or wrong StatTrak™ status) - contact us before accepting the trade offer;
• you paid for an order after it had expired or its items were no longer available - the payment is returned in full.

The point of no return is the completed delivery. Once the bundle has been transferred to your Steam account it is outside our custody, and no refund is possible for it after that point.

How to request one

1. E-mail support@aivonstore.com within 14 days of the purchase, from the e-mail linked to your account.
2. Include the order reference (ORD-XXXXX) shown in your purchase history.
3. Our support team responds within 2 business days (Mon-Fri 08:00-18:00 (UTC+3)).

Refunds for undelivered items need no request at all: they are processed by our team as part of the delivery review.

Method and timing

Refunds are returned to the payment method the order was paid with - the same card or the same bank account - within 5-10 business days of approval. We do not issue refunds to a different account than the one that paid.